I stared at my bank balance in horror. It was around Christmas and thieves had skimmed the entire balance from my bank account. I was furious and also pretty worried. My bank assured me that the money would be returned. I just had to wait. So I waited. And I waited. After a week passed I went back to my branch – they told me to wait a few more weeks. I was tired of waiting.

With the help of a wise, media-savvy friend we took to Twitter.